Please read and understand ALL policies
Thank you,
Turner & Turner Management
Policies
This agreement constitutes and agreement between Turner & Turner, agent for the owner of rental
property. All properties managed by Turner & Turner are individually owned and furnished according to
the preferences of the owner. Signed rental agreements, registration / cleaning fee, and refundable
damage deposits are required for all rentals. All rental policies and procedures are subject to variations
and exceptions according to individual property owner’s specifications. Policy variations will be noted in
the property description page for each property.
Rental agreements stipulate that the use of a Turner & Turner property is limited to; the agreed upon
calendar dates, number of people listed in the rental agreement, that smoking is not permitted inside
rental units, pets are not allowed on the rental property, and house keeping services are not provided
during your stay. The use of, tents, campers, and motor homes, are not allowed on the property.
Qualified renters must be 25 years of age or older. Strict adherence to maximum guest numbers will be
enforced. If you exceed the maximum occupancy for any Turner & Turner property you will be evicted and
you will forfeit your entire rental amount and security/damage deposits. Turner & Turner provides
vacation accommodations for “family groups” and is limited to their use only. Use of Turner & Turner
property(s) for “special events” such as weddings & associated receptions and gatherings is not
allowed. Rentals to groups of unmarried person(s) such as: sororities, fraternities, college & high school
graduations, etc., are also specifically prohibited.
Turner & Turner will make every reasonable effort to have any malfunctioning appliances (air
conditioners, hot tubs, dishwashers, televisions, etc.) repaired during the stay, no refunds for inoperative
appliances, which were repaired or replaced in a timely manner, will be offered or expected.
If (prior to arrival date) Turner & Turner learns that the property rented has become unable to rent for any
reason, Turner & Turner will notify the pending renter, as soon as possible, and will attempt to find a
suitable replacement location. If a replacement property is not found or agreed upon, Turner & Turner will
promptly refund all money paid for the cancelled reservation.
If a property becomes unusable during a vacation reservation, Turner & Turner will attempt to find a
suitable replacement location. If a replacement property is not found or mutually agreed upon, Turner &
Turner will promptly refund all money for the unused remainder of the reservation.
Rates
Rates and minimum stays vary according to each property owner’s wishes. We reserve the right to
change quoted rates prior to confirmation of any reservation. Rates are subject to change without notice
and are itemized with each property listing.
Registration Fees and Taxes
Chelan County’s base tax rate is .08%. Properties located in the un-incorporated areas of Chelan
County are subject to an additional .02 % bed & breakfast tax; properties within Chelan City have a .03
% bed & breakfast tax. Properties located in Douglas County are taxed .076 %. Applicable registration
{booking / cleaning} fee for each property is posted, on each of each property’s rate schedule.
Check-in / Checkout Procedures
Check-in time is 5:00 PM or later. Checkout time is 10:00 AM or earlier. Strict adherence is required w/
additional fee(s) applied for failure to comply. With a confirmed booking, registered guests will be
provided with complete information regarding arrival & departure procedures.
Booking Procedures and Payment Schedule
Reservation payment must be made by the same person, in whose name the reservation was made, and
whose initials & signature will also be required on the rental policy agreement. Turner & Turner will hold
the booking date upon receipt of signed rental agreement and deposit.
With booking approval, a reservation deposit is required with a major credit card, and a tentative
reservation is then listed. A rental agreement will be e-mailed / sent by Turner & Turner to the listed renter
for a signature. The rental agreement must be signed and returned to confirm reservation within ten (10)
days and, in all cases, prior to the arrival date for the reservation.
If renter chooses to opt out of the rental agreement within that initial 10-day period a $50 processing fee
will be applied for cancellation. If renter chooses to opt out of the rental agreement after the 10-day
period loss of entire deposit will occur.
Turner & Turner must receive the total rental amount ninety (90) days prior to the occupancy date. In the
event that a reservation is made less than 90 days prior to the arrival date, then the total rental amount is
due at the time of booking. Payments made within 30 days of arrival are to be made with guaranteed
funds (certified check, cashier’s check, money order, cash). Payments made at check-in may incur and
additional $10 handling fee.
If final payment is not received by the date due, Turner & Turner will attempt to contact the listed tenant by
which ever correspondence method(s) were provided by the tenant to advise them that payment is past
due. If a response regarding final payment is not received by Turner & Turner within fourteen (14) days of
“notice due”, this agreement may be considered cancelled by the tenant and Turner & Turner will then
proceed with the cancellation policy.
Cancellation Policy
The security/damage deposit per property is non-refundable if this reservation is canceled. If the
reservation is cancelled after the rent payment is due and has been paid in full, 80% of the rental amount
paid (excluding the security/damage deposit) will be refunded if the property is re-booked. If the property
remains vacant for that time period, 50% of the rental amount (excluding the security/ damage deposit)
will be refunded.
Damage/Security Refund Policy
Tenants are responsible for any damage that may occur during their stay. Liability is not limited to the
deposit amount. If damage caused by the tenant to any part of the rental property exceeds the amount of
the damage/security deposit, tenant understands and agrees that they are responsible to pay the
additional cost for replacement or repair of damaged items. Tenants and their guests agree to adhere to
local laws, applicable condo rules and regulations, to not disturb the peace, keep the property in a clean
and sanitary condition, and will comply with the no smoking and no pets rule. Tenant agrees to follow
checkout procedure {posted in unit} such as: remove garbage to outside receptacles as indicated, and
leave the kitchen clean with all dishes washed and put away. Missing keys are $25.00 each, garbage
removal $25.00, kitchen cleaning $25.00, extensive carpet cleaning $50.00. If applicable, the above
listed amounts will be deducted from your security deposit refund. The damage / security deposit will be
refunded promptly {within 14 days} if the property is vacated undamaged and with the inventory intact.
Eviction Policy
Tenants are subject to immediate eviction and removal from the rental property for the following
infractions: (1) Smoking inside rental. (2) Pets on the rental property without prior approval written on this
agreement. (3) Number of occupants exceeds the number of contracted guests. (4) Complaints of noise,
loud music, foul language, or otherwise disturbing of the peace. (5) Use of tent(s), campers, or motor
homes on the rental property. The entire amount of rent and security/damage deposit fee will be forfeited
if eviction occurs.
Hold Harmless
The tenant and guest, heretofore agree to indemnify and hold harmless Turner & Turner and represented
property owners from and against all claims, demands, loss, liability of any kind and character, including
cost of defense, arising out of or in any way connected with the tenant’s use of the property: in the event
tenants or guests suffer personal / physical / property damage, injury, or loss. Turner & Turner and
property owners are not responsible for lost, stolen or damaged items.
Signed: __________________________ Printed Name:_______________________
Date: _______________
Signature required - Policies and Procedures have been read and are understood.
Guest Policy Agreement Form Print PDF file
Thank you,
Turner & Turner Management
Policies
This agreement constitutes and agreement between Turner & Turner, agent for the owner of rental
property. All properties managed by Turner & Turner are individually owned and furnished according to
the preferences of the owner. Signed rental agreements, registration / cleaning fee, and refundable
damage deposits are required for all rentals. All rental policies and procedures are subject to variations
and exceptions according to individual property owner’s specifications. Policy variations will be noted in
the property description page for each property.
Rental agreements stipulate that the use of a Turner & Turner property is limited to; the agreed upon
calendar dates, number of people listed in the rental agreement, that smoking is not permitted inside
rental units, pets are not allowed on the rental property, and house keeping services are not provided
during your stay. The use of, tents, campers, and motor homes, are not allowed on the property.
Qualified renters must be 25 years of age or older. Strict adherence to maximum guest numbers will be
enforced. If you exceed the maximum occupancy for any Turner & Turner property you will be evicted and
you will forfeit your entire rental amount and security/damage deposits. Turner & Turner provides
vacation accommodations for “family groups” and is limited to their use only. Use of Turner & Turner
property(s) for “special events” such as weddings & associated receptions and gatherings is not
allowed. Rentals to groups of unmarried person(s) such as: sororities, fraternities, college & high school
graduations, etc., are also specifically prohibited.
Turner & Turner will make every reasonable effort to have any malfunctioning appliances (air
conditioners, hot tubs, dishwashers, televisions, etc.) repaired during the stay, no refunds for inoperative
appliances, which were repaired or replaced in a timely manner, will be offered or expected.
If (prior to arrival date) Turner & Turner learns that the property rented has become unable to rent for any
reason, Turner & Turner will notify the pending renter, as soon as possible, and will attempt to find a
suitable replacement location. If a replacement property is not found or agreed upon, Turner & Turner will
promptly refund all money paid for the cancelled reservation.
If a property becomes unusable during a vacation reservation, Turner & Turner will attempt to find a
suitable replacement location. If a replacement property is not found or mutually agreed upon, Turner &
Turner will promptly refund all money for the unused remainder of the reservation.
Rates
Rates and minimum stays vary according to each property owner’s wishes. We reserve the right to
change quoted rates prior to confirmation of any reservation. Rates are subject to change without notice
and are itemized with each property listing.
Registration Fees and Taxes
Chelan County’s base tax rate is .08%. Properties located in the un-incorporated areas of Chelan
County are subject to an additional .02 % bed & breakfast tax; properties within Chelan City have a .03
% bed & breakfast tax. Properties located in Douglas County are taxed .076 %. Applicable registration
{booking / cleaning} fee for each property is posted, on each of each property’s rate schedule.
Check-in / Checkout Procedures
Check-in time is 5:00 PM or later. Checkout time is 10:00 AM or earlier. Strict adherence is required w/
additional fee(s) applied for failure to comply. With a confirmed booking, registered guests will be
provided with complete information regarding arrival & departure procedures.
Booking Procedures and Payment Schedule
Reservation payment must be made by the same person, in whose name the reservation was made, and
whose initials & signature will also be required on the rental policy agreement. Turner & Turner will hold
the booking date upon receipt of signed rental agreement and deposit.
With booking approval, a reservation deposit is required with a major credit card, and a tentative
reservation is then listed. A rental agreement will be e-mailed / sent by Turner & Turner to the listed renter
for a signature. The rental agreement must be signed and returned to confirm reservation within ten (10)
days and, in all cases, prior to the arrival date for the reservation.
If renter chooses to opt out of the rental agreement within that initial 10-day period a $50 processing fee
will be applied for cancellation. If renter chooses to opt out of the rental agreement after the 10-day
period loss of entire deposit will occur.
Turner & Turner must receive the total rental amount ninety (90) days prior to the occupancy date. In the
event that a reservation is made less than 90 days prior to the arrival date, then the total rental amount is
due at the time of booking. Payments made within 30 days of arrival are to be made with guaranteed
funds (certified check, cashier’s check, money order, cash). Payments made at check-in may incur and
additional $10 handling fee.
If final payment is not received by the date due, Turner & Turner will attempt to contact the listed tenant by
which ever correspondence method(s) were provided by the tenant to advise them that payment is past
due. If a response regarding final payment is not received by Turner & Turner within fourteen (14) days of
“notice due”, this agreement may be considered cancelled by the tenant and Turner & Turner will then
proceed with the cancellation policy.
Cancellation Policy
The security/damage deposit per property is non-refundable if this reservation is canceled. If the
reservation is cancelled after the rent payment is due and has been paid in full, 80% of the rental amount
paid (excluding the security/damage deposit) will be refunded if the property is re-booked. If the property
remains vacant for that time period, 50% of the rental amount (excluding the security/ damage deposit)
will be refunded.
Damage/Security Refund Policy
Tenants are responsible for any damage that may occur during their stay. Liability is not limited to the
deposit amount. If damage caused by the tenant to any part of the rental property exceeds the amount of
the damage/security deposit, tenant understands and agrees that they are responsible to pay the
additional cost for replacement or repair of damaged items. Tenants and their guests agree to adhere to
local laws, applicable condo rules and regulations, to not disturb the peace, keep the property in a clean
and sanitary condition, and will comply with the no smoking and no pets rule. Tenant agrees to follow
checkout procedure {posted in unit} such as: remove garbage to outside receptacles as indicated, and
leave the kitchen clean with all dishes washed and put away. Missing keys are $25.00 each, garbage
removal $25.00, kitchen cleaning $25.00, extensive carpet cleaning $50.00. If applicable, the above
listed amounts will be deducted from your security deposit refund. The damage / security deposit will be
refunded promptly {within 14 days} if the property is vacated undamaged and with the inventory intact.
Eviction Policy
Tenants are subject to immediate eviction and removal from the rental property for the following
infractions: (1) Smoking inside rental. (2) Pets on the rental property without prior approval written on this
agreement. (3) Number of occupants exceeds the number of contracted guests. (4) Complaints of noise,
loud music, foul language, or otherwise disturbing of the peace. (5) Use of tent(s), campers, or motor
homes on the rental property. The entire amount of rent and security/damage deposit fee will be forfeited
if eviction occurs.
Hold Harmless
The tenant and guest, heretofore agree to indemnify and hold harmless Turner & Turner and represented
property owners from and against all claims, demands, loss, liability of any kind and character, including
cost of defense, arising out of or in any way connected with the tenant’s use of the property: in the event
tenants or guests suffer personal / physical / property damage, injury, or loss. Turner & Turner and
property owners are not responsible for lost, stolen or damaged items.
Signed: __________________________ Printed Name:_______________________
Date: _______________
Signature required - Policies and Procedures have been read and are understood.
Guest Policy Agreement Form Print PDF file
| Please read and understand ALL policies |
 | |  | |  |